Refund and Returns Policy
You are entitled to cancel your order and return the goods within 30 days for a refund (minus the cost to us of shipping the goods to you initially, the return shipping fee if you want us to arrange it and the payment processing fee associated with your payment received.)
Please message us through WhatsApp if you would like to set up a return with us.
- WhatsApp Number = +35385-266-0596
- Make sure you include your name and email used in the order or the order number, so we can look up your order and process it.
- If there was a mistake made on our end (wrong colour, wrong model, etc…), we will correct this at no extra cost to you.
- For any other reason, you will be required to send the product back & cover the Shipping & Handling fees associated with that.
- Your item must be received in like new condition. Please ensure that the item you’re returning is in the original packaging with original charging cable (if you purchased a rechargeable unit) and cable tie, All ear domes and ear tubes including transparent bags, ear wax removal tools and documentation that were included when you received it, or no refund will be given.
- If we find that items are missing or the packaging is damaged, and we decide to refund you, we will charge a minimum fee of 20% in order to rectify the issue. However this fee may increase depending on the extent of the damage
- Your item must be returned within the first 30 days from the date of your purchase.
- Once we receive the package, please allow up to 4 business days for us to process the return & issue you a refund.
- We will notify you via e-mail of your refund once we’ve received and processed the returned item.
WHAT YOU HAVE TO DO
- The item authorised for return must be in its original, undamaged packaging and received in like new condition
- A Return Authorisation is required and can be obtained by emailing us.
- All documents and accessories shipped with the item ordered must be included in the package
- You are responsible for the cost of shipping the return back to us
- If you wish to return an item you must Print and include the name used in the order number and the original name and address the order was sent to.
- If you’ve received the refund notification from us, please note that your bank can take up to 4 days to processes the refund on your end.
- If after that time, you still have not seen the refund, please contact us again and we can double check on our end for you.
Cancellations/Changes To Order
- If you would like to cancel or make a change to your order, you can do so provided that the order has not yet been shipped.
- We suggest that this occurs within the first 1-2 hours as our orders are usually sent to processing immediately
- If the item you want to cancel or change has been processed or shipped, the order cannot be cancelled or changed.
- However, you can return the item for a refund once it has arrived.
*You can submit refund requests by sending a message on WhatsApp +35385-266-0596