+353 85 266 0596

Refund and Returns Policy

Returns

You are entitled to cancel your order and return the goods within 14 days of receipt if the hearing aids do not work for you, or any other reason for a refund minus our costs of shipping the hearing aids to you, and the payment processing fee associated with your payment (banks fee). This charge is usually €20 to €30.

Please message us by SMS Text if you would like to set up a return with us.

      • Mobile Number = +35385-266-0596
      • Make sure you include your name and email and the order number, so we can look up your order and process your return.
      • If there is an issue with your purchase and you want to exchange it or it was a mistake made on our end (wrong colour, wrong model, etc…), we will correct this at no extra cost to you.
      • If you are returning your hearing aids if they are not suitable, contact us and we will arrange to have your hearing aids collected from you by DPD. You will be required to cover the Shipping & Handling fees associated with the return which will be deducted from your refund.
      • Your item must be received in like new condition. Please ensure that the item you’re returning is in the original display packaging with original charging cable and cable tie, All ear domes, ear wax removal tools and user manual that were included when you received it, or no refund will be given.
      • If we find that items are missing or the packaging is damaged, there will be nbo refund.
      • You must contact us within 14 days of receipt if you wish to return them.
      • Once we receive your return, please allow up to 4 business days for us to process your return & issue your refund.
      • We will notify you via e-mail of your refund once we’ve received and processed the returned item.

WHAT YOU HAVE TO DO

        • The item authorised for return must be in its original, undamaged packaging and received in like new condition
        • A Return Authorisation is required and can be obtained by texting or emailing us, where will arrange to have the hearing aids collected from you.
        • Everything you received must be returned and in pristine condition including manuals, pakaging box and accessories.
        • You are responsible for the cost of shipping the return back to us
Late or missing refunds (if applicable)
  • If you’ve received the refund notification from us, please note that your bank can take up to 4 days to processes the refund on your end.
  • If after that time, you still have not seen the refund, please contact us again and we can double check on our end for you.

Cancellations/Changes To Order

  • If you would like to cancel or make a change to your order, you can do so provided that the order has not yet been shipped.
  • If the item you want to cancel or change has been processed or shipped, the order cannot be cancelled or changed.
  • However, you can return the item for a refund once it has arrived.

Promotional Items.

      • If you have received a Promotional item with your hearing aid order, the promotional item must also be returned in like new condition otherwise NO Refund will be given.

    *You can submit refund requests by sending a text message to us on +35385-266-0596